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Frequently Asked Questions (FAQs)
We have created this list of some of the most frequently asked questions we receive. Please read these before contacting us to see if the answer to your question is already here.


Q: How much is the shipping charge?

A: Please read our complete ordering policies for details.

For US destinations, we offer a fixed shipping charge of $4.95 per order by UPS Ground delivery within the contiguous 48 United States. We also offer UPS Next Day, Next Day Saver, Two Day, and 3 Day Select as well as US Postal Service Priority Mail services at a higher cost. The exact cost is based on the weight and destination of the package. In order to determine the shipping cost, we need to know the exact products and quantities you are ordering. Our online ordering system will automatically calculate the shipping options and charges for you, so just add the items to your shopping cart and then display the shopping cart contents to see the shipping options and charges.

Shipping charges on international and other orders not within the contiguous 48 United States are based on the destination and the weight of the package. In order to determine the shipping cost, we need to know the exact products and quantities you are ordering. Our online order form will automatically calculate the shipping options and charges for you, so just add the items to your shopping cart and then display the shopping cart contents to see the shipping options and charges.


Q: Will you match a price on the same product from another company?

A: Sorry, but we have found that it is too time consuming to track down the legitimacy of a company, the company's price, their product availability, and the company's quality of service and breadth of products. Please note that there are thousands of people and companies selling similar items on the Internet, but we believe few compare to the quality of service that we offer. Honestly, we have heard thousands of horror stories of customers that got suckered in by a low price at a website but the products never showed up or they waited weeks to get it, received expired products, and/or had no one to call and no one that will answer their email messages or phone calls.

Our first priority is providing you with high quality service. We do an excellent job in maintaining a huge variety of products, keep all products in stock and alert you prior to ordering when they are not, provide product information, excellent prices, shipment options and costs prior to ordering, easy tracking of your shipments and overall top-notch service at all times. We feel that this level of service is better than all of our competitors and provides you with best overall value consistently and doesn't waste your time. We hope you agree, but we understand if you choose to do your business with the company with the lowest price on each individual item.

Please feel free to bring our attention to specific products on which you feel we are over-priced and we will consider adjusting its price during our next round of pricing revisions. We really do appreciate the feedback and your business. We are doing everything we can to keep you coming back.


Q: I own a gym or retail store and would like to buy products from you for resale. Can you send me a wholesale price list?

A: We offer two ways to get discounts on an order - including substantial discounts at the wholesale level.

1. The total value of your purchase 5% off on $200 or more

There is a small $4.95 shipping charge in the contiguous 48 United States or more for outside the 48 states. Our shopping cart handles all of this very nicely in computing and presenting all of the possible shipping options and charges prior to checking out.

2. Special wholesale pricing if you are a reseller and your orders average $2000 per month or more. Minimum order is $500. Pre-payment is required. If interested, contact us

Please review our Ordering Policies for complete information.

If you have a website, we also offer a way for you to make money by participating in the Netrition Affiliates Program which pays you for referring people that actually make a purchase at our website: http://www.netrition.com/affiliates_overview.html

If you prefer to browse our list of products off-line, we have a Printable Price List for you. This is basically the same thing as our printed catalog, but this online copy is completely up-to-date.


Q: I live in (or will be traveling through) the Albany, NY area. Can I pick up my order to save on shipping costs?

A: Yes, you may pick up the order from our warehouse, but we run a highly optimized warehouse and do not have a retail store for you to walk around and browse.

It is still most efficient for us if you place your order online and specify "Customer will pick up package at Netrition's warehouse. No shipping charge." in the Instructions for Netrition field during the Checkout. You may pick up your order Monday - Thursday between the hours of 8:30am - 4:30pm or on Friday between the hours of 8:30am - 4pm.


Q: Can you send me more information on [any product]?

A: In general we do not have more information than what is on our web pages. We pride ourselves on keeping our website current and adding more information as it becomes available. Occasionally we receive product literature from the manufacturers to promote the products and will send those with orders if we think you may be interested in the product based on your past purchases.

However, if you have any questions about what we have written at the website, contact us about it. Our toll free phone number is for taking orders only.


Q: Can you send me a product catalog?

A: We are not currently offering a printed product catalog. However, if you would like, you can print a price list for all the products we carry here: http://www.netrition.com/cgi/catalog.cgi

For detailed product information including nutrition facts and customer reviews please refer to the product pages on our website.


Q: Is [any product] legal to import into my country?

A: We do not know. Check with your country's Customs office or other drug control agency. We will attempt to maintain a list of the appropriate organization to contact in various countries. See Customs Information web page.

If you have any information for your country that we do not list, please let us know.


Q: I have been diagnosed with [any medical condition] and I am taking [any prescription medication or nutritional supplement]. Can I use [any nutritional supplement]?

A: We cannot answer these questions. We do not have a medical doctor on staff, nor would one want to give medical advice through e-mail or over the phone. Please consult a physician. A medical doctor who is familiar with your current medical situation can meet with you in person to give advice about what interactions may exist between a combination of medical conditions, drugs and nutritional supplements and make recommendations for your specific situation.


Q: I selected Airmail as my shipping method. How can I track my package?

A: International Airmail packages do not have an ID or tracking number. If you select International Airmail as your shipping method, your package will be delivered to you by your local postal service. The International Airmail service picks up the packages from our warehouse, processes the packages and puts them directly into the postal service of your country.

The shipping times to International addresses via Airmail can vary greatly. In our experience, it is not unusual for it to take several weeks (even if you have received packages quicker on previous orders with us). This delivery service requires that we wait 60 days from the date of the shipment before we can begin trace proceedings. If you do not receive your package within 60 days, please let us know.

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